[CICD]Extension Mobility Error Codes

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Extension Mobility Application Error Codes

Table 1 Extension Mobility Application Error Codes
Error Code Phone Display Quick Description Reason
201 Please try to login again (201) Authentication Error If the user is an EMCC user, this error can occur if “EMCC” is not activated on the Intercluster Service Profile window.
202 Please try to login again (202) Blank userid or pin The user enters a blank user ID or PIN.
204 Login is unavailable (204) Directory server error The EMApp sends this error to the phone when IMS could not authenticate the user with the given PIN.
205 Login is unavailable (205)

Logout is unavailable (205)

User Profile Absent Occurs when the user profile information cannot be retrieved from the cache or the database.
207 Login is unavailable(207)

Logout is unavailable(207)

Device Name Empty Occurs when the device or name tag is missing in the request URI. This cannot happen with real devices and can occur only if the request is sent from third-party applications.
208 Login is unavailable(208)

Logout is unavailable(208)

EMService Connection Error The visiting EMApp cannot connect to any Visiting EMService. (The service is down or not activated.)

The visiting EMService cannot connect to the Home EMService (the WAN is down or certificates are not trusted.)

210 Login is unavailable(210)

Logout is unavailable(210)

Init Fail-Contact Admin An error (such as a database connection failure) occurred while initializing EMApp. The error can occur because of a failure to connect to the database during startup.
211 Login is unavailable(211)

Logout is unavailable(211)

EMCC Not Activated Occurs when the PSTN is not activated in the Intercluster Service Profile window of the visiting cluster.
212 Login is unavailable(212) Cluster ID is invalid Occurs when a remote cluster update fails by sending an incorrect cluster ID to the remote cluster.
213 Login is unavailable(213)

Logout is unavailable(213)

Device does not support EMCC Occurs when a device does not support EMCC.

Extension Mobility Service Error Codes

Table 2 Extension Mobility Service Error Codes
Error Code Phone Display Quick Description Reason
0 Login is unavailable(0)

Logout is unavailable(0)

Unknown Error The EMService failed for an unknown reason.
1 Login is unavailable(1)

Logout is unavailable(1)

Error on parsing When the EMService cannot parse the XML request from the EMApp or EMService. This error occurs when third-party applications send an incorrect query to login XML (EM API). The error can also occur because of a version mismatch between home and visiting clusters.
2 Login is unavailable(2) EMCC Authentication Error The EMCC user credentials cannot be authenticated because the user entered an incorrect PIN.
3 Login is unavailable(3)

Logout is unavailable(3)

Invalid App User Invalid application user. This error commonly occurs because of the EM API.
4 Login is unavailable(4)

Logout is unavailable(4)

Policy Validation error The EM Service sends this error when it cannot validate the login or logout request because of an unknown reason, an error while querying the database or an error while retrieving information from the cache.
5 Login is unavailable(5)

Logout is unavailable(5)

Dev. logon disabled A user logs into a device that has Enable Extension Mobility unchecked in the Phone Configuration window.
6 Login is unavailable(6)

Logout is unavailable(6)

Database Error Whenever the database returns an exception while executing the query or stored procedure that the EM Service requests (login/logout or device/user query), the EM Service sends this error code to EMApp.
8 Login is unavailable(8)

Logout is unavailable(8)

Query type undetermined No valid query was sent to the EMService (DeviceUserQuery and UserDeviceQuery are valid ones). This error occurs because of the EM API or incorrect XML input.
9 Login is unavailable(9)

Logout is unavailable(9)

Dir. User Info Error This error appears in two cases:

  1. IMS returns an exception when it attempts to authenticate a user.
  2. When information about a user cannot be retrieved either from the cache or database.
10 Login is unavailable(10)

Logout is unavailable(10)

User lacks app proxy rights The user tries to log in on behalf of another user. By default, a CCMSysUser has administrative rights.
11 Login is unavailable(11)

Logout is unavailable(11)

Device Does not exist The phone record entry is absent in the device table.
12 Phone record entry is absent in the device table Dev. Profile not found No device profile is associated with the remote user.
18 Login is unavailable(18) Another user logged in Another user is already logged in on the phone.
19 Logout is unavailable(19) No user logged in The system attempted to log out a user who has not logged in. This error occurs when sending logout requests from third-party applications (EM API).
20 Login is unavailable(20)

Logout is unavailable(20)

Hoteling flag error Enable Extension Mobility is unchecked in the Phone Configuration window.
21 Login is unavailable(21)

Logout is unavailable(21)

Hoteling Status error The current user status was not retrieved from either the local cache or database.
22 Login is unavailable(22) Dev. logon disabled Occurs when EM is not enabled on device and the request is sent via EM API or when the services button is pressed on phone.
23 Login is Unavailable (23)

Logout is Unavailable (23)

User does not exist Occurs when the given user ID is not found (in any of the remote clusters).
25 Login is unavailable(25) User logged in elsewhere The user is currently logged in to some other phone.
26 Login is unavailable(26)

Logout is unavailable(26)

Busy, please try again Occurs when the EMService has currently reached the threshold level of Maximum Concurrent Requests service parameter.
28 Login is unavailable(28)

Logout is unavailable(28)

Untrusted IP Error Occurs when the Validate IP Address service parameter is set to True and the user tries to log in or log out from a machine whose IP address is not trusted. For example, a third-party application or EM API from a machine is not listed in the Trusted List of Ips service parameter.
29 Login is unavailable(29)

Logout is unavailable(29)

ris down-contact admin The Real-Time Information Server Data Collector (RISDC) cache is not created or initialized, and the EMService is unable to connect to RISDC.
30 Login is unavailable(30)

Logout is unavailable(30)

Proxy not allowed When login and logout occur through proxy (“Via” is set in HTTP header) and the Allow Proxy service parameter is set to False.
31 Login is unavailable(31)

Logout is unavailable(31)

EMCC Not Activated for the user Occurs when the Enable Extension Mobility Cross Cluster check box is not checked in the End User Configuration window of the home cluster.
32 Login is unavailable(32)

Logout is unavailable(32)

Device does not support EMCC Occurs when a device model does not have EMCC capability.
33 Login is unavailable(33)

Logout is unavailable(33)

No free EMCC dummy device Occurs when all the EMCC dummy devices are in use by other EMCC logins.
35 Login is unavailable(35)

Logout is unavailable(35)

Visiting Cluster Information is not present in Home Cluster Occurs when the home cluster does not have an entry for this visiting cluster.
36 Login is unavailable(36)

Logout is unavailable(36)

No Remote Cluster Occurs when the administrator has not added a remote cluster.
37 Login is Unavailable (37)

Logout is Unavailable (37)

Duplicate Device Name Occurs when the same device name exists in both the home cluster and visiting cluster.
38 Login is unavailable(38)

Logout is unavailable(38)

EMCC Not Allowed Occurs when the home cluster does not want to allow EMCC login (The Enable Extension Mobility Cross Cluster check box is not checked in the home cluster).
43 Login is unavailable(43) Device Security mode error The Device Security Profile that is associated to the EMCC device should be set to Nonsecure for its Device Security Mode.
45 Login is unsuccessful(45) Remote Cluster version not supported Occurs during EMCC login when the visiting cluster version is 9.x and is in mixed mode, the phone is in secure mode, and the home cluster version is 8.x.
46 Login is unsuccessful(46) Remote Cluster security mode not supported Occurs during EMCC login when the visiting cluster security mode is in mixed mode, the phone is in secure mode, and the home cluster is in nonsecure mode.

 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_chapter_011110.html?bookSearch=true

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